Terms of Service
By placing an order you confirm the details you have given are accurate and that you are authorised to use the payment method presented. Orders are accepted when the confirmation email is sent, not when payment is taken.
Because most pieces exist as a single unit, an order may occasionally be cancelled after payment where two customers reach the same item simultaneously. In that case the order is refunded in full the same day and the customer is offered the closest available alternative.
Product photographs show the actual piece being sold wherever stock is a single unit. Where a piece is made to order, photographs show a previous example in the same materials, and minor variation between pieces is expected and not a fault.
Nothing in these terms limits your statutory rights as a consumer.