Handmade mug rugs in multi-color

• Processing time: 2-3 business days before shipment.
• Carriers: USPS or UPS.
• Domestic shipping fee: flat rate 
• Free domestic shipping for orders over $75.
• You will receive a shipping confirmation with tracking once your order ships.
• If an item is lost in transit, contact us at info@stitchedcreations.store and we will assist with a claim.
• We only ship in the United States  
• All stated delivery times are estimates and don't include weekends and holidays. After the package is passed onto the shipment provider, we have no control over the delivery times

• We are not responsible for the following:

• Mistakes made by the shipping provider
• Mistakes in the delivery addresses provided by the customers
• Damage to orders by the shipment provider
• Stolen packages If you have a specific question concerning your shipment, don't hesitate to contact us at  info@stitchedcreations.store (please include your order number)

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Buyer pays return shipping.

To start a return, you can contact us : Email: info@stitchedcreations.store Please note that returns will need to be sent to the following address: 2703 Markridge Dr., Mount Pleasant, Wisconsin 53405

If your return is accepted,  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.